Shipping policy
Thank you for shopping with Veloura. We're committed to getting your order to you as quickly as possible.
Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays.
Shipping Times We ship worldwide. Estimated delivery times are:
- United Kingdom: 7–15 business days
- Europe: 10–20 business days
- Rest of World: 14–30 business days
Delivery times may vary due to customs clearance, carrier delays, or high demand periods.
Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 2–5 days for tracking information to update.
Customs & Duties International orders may be subject to customs fees or import duties. These charges are the responsibility of the customer and are not included in the product price or shipping cost.
Lost or Delayed Orders If your order hasn't arrived within the estimated timeframe, please contact us at support@velourauk.com and we'll do our best to help.